Terms & Conditions
Last updated: 11 July 2026
These terms govern your use of the Rosae Fitness website and the classes, sessions, class packs and café services provided by Perfection Clinic Ltd, trading as Rosae Fitness ("Rosae Fitness", "we", "us", "our"). By booking with us or using our website you agree to these terms. Please read the cancellation & credit policy (section 5) and the health & liability terms (section 6) carefully. Nothing in these terms affects your legal rights as a consumer.
01About us
Rosae Fitness is a trading name of Perfection Clinic Ltd, registered in England & Wales under company no. 15534208, with its registered office at 7 Quixote Crescent, Rochester, England, ME2 3XB. We are a women-only fitness studio in Rochester, Kent (Medway), also offering all-ages gymnastics and a wellness café. You can reach us at RosaeAbrahams@Rosae-Fitness.co.uk or 07415 329119. Our website is www.rosae-fitness.co.uk.
02Our services
We offer a range of fitness and wellness services, including:
- Pilates (mat and reformer)
- Weight training and strength classes
- Gymnastics (all ages, including children)
- Pre and post-natal fitness
- Flexibility and conditioning
- At-home virtual (online) classes
- One-to-one personal training
- A women's wellness café
Our fitness classes are for women only. Our gymnastics classes are open to all ages, including children. Small-group sessions are capped (typically a maximum of three participants) so places are limited.
03Pricing, class packs & credits
- Fitness classes from £39.99; Pilates £44.99; virtual classes £15. Prices are shown at the point of booking and may change from time to time — the price you pay is the price displayed when you book.
- Class packs are available in bundles of 4, 10 or 20 credits. Unless stated otherwise, credits expire 30 days from the date of purchase and unused credits are not refundable or transferable after expiry.
- First-ever session: new clients receive 25% off their first booking. This applies once per person and cannot be combined with other offers.
All prices are in pounds sterling (GBP) and include VAT where applicable.
04Booking & payment
Bookings are made through our website and paid via our secure payment processor, Stripe. Your place is only confirmed once payment has been successfully taken. If payment fails, your place is not reserved. You are responsible for giving accurate contact and (where relevant) health information at the time of booking.
Your statutory cancellation rights. Bookings for classes and sessions on a specific date or time are a supply of leisure services for a set date, which is exempt from the 14-day "cooling-off" cancellation right under the Consumer Contracts Regulations 2013. For any purchase where a statutory cancellation right does apply, nothing in these terms removes it. Our own cancellation and credit policy below is in addition to, and does not limit, your legal rights.
05Cancellation, rescheduling & credit policy
Because places are limited and held for you, the following policy applies to all bookings:
Rescheduling
You may reschedule a booking provided you give at least 72 hours' notice before the session start time. Rescheduled sessions must be taken within the same calendar month as the original booking, subject to availability.
Cancellations & credits
Bookings are non-refundable. Instead, where you are entitled under the tiers below, we issue a credit that you can use against a future booking:
| When you cancel (before session start) | What you receive |
|---|---|
| 72 hours or more before | 100% credit |
| Between 48 and 72 hours before | 50% credit |
| Less than 48 hours before | No credit (place is forfeited) |
Credits issued under this policy expire one month from the date of issue and are not exchangeable for cash. This credit policy does not affect your legal rights — for example, if we cancel or materially change a session, or if a service is not carried out with reasonable care and skill, you may be entitled to a refund under the Consumer Rights Act 2015.
Waitlist
Where a session is full you can join the waitlist, which holds up to 3 people. If a place becomes free it is offered to the next person on the waitlist, who has 24 hours to claim and pay for it before it passes to the next person.
If we change or cancel a session
Occasionally we may need to change the time, coach or format of a session, or cancel it (for example due to illness or circumstances beyond our control). If we cancel a session, we will offer you an alternative or a full credit or refund of that booking.
06Health & liability
Your health and safety matter to us. By booking and taking part you confirm that:
- You are medically fit to take part in physical exercise;
- You will complete our health questionnaire / PAR-Q honestly and keep it up to date;
- You will disclose any injuries, medical conditions, pregnancy or other circumstances that may affect your ability to exercise safely, before taking part;
- You will follow the reasonable instructions of your coach and stop if you feel unwell.
Exercise carries inherent risks. You take part in classes and sessions at your own risk to the extent that risk is inherent in exercise and not caused by our negligence. If you are in any doubt about your fitness to exercise, please consult your GP before taking part. If you do not disclose relevant health information, we may not be able to keep you safe and cannot be responsible for the consequences of that non-disclosure.
Important — what we do not exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Perfection Clinic Ltd (trading as Rosae Fitness) holds both public liability and professional indemnity insurance, arranged through Insure4Sport.
07Pre & post-natal
If you are pregnant or post-natal, your safety depends on appropriate clearance. You must obtain medical clearance (for example from your GP, midwife or a qualified health professional) confirming you are fit to exercise before taking part in pre or post-natal sessions, and you must tell your coach about your stage and any complications. We reserve the right to adapt or decline a session where we have concerns for your safety or your baby's.
08Children's gymnastics
Gymnastics classes are open to children. Where a participant is under 18, a parent or guardian must make the booking, complete the health information, and provide consent. The parent or guardian remains responsible for the child, including drop-off and collection, and for disclosing any condition affecting the child's safe participation. Please arrive in good time and follow our safeguarding and studio rules.
09Café & allergen notice
Allergen notice. All drinks and food in our café are made in the same preparation area, where allergens including milk, nuts, soya, gluten and others are handled. We therefore cannot guarantee that any item is completely free from a given allergen or from cross-contamination. If you have a food allergy or intolerance, please tell a member of staff before ordering so we can help you choose, and do not order if you are unsure.
Café orders are subject to availability and paid for at the point of purchase.
10Acceptable use & conduct
We want a safe, respectful space for everyone. You agree to treat staff and other participants with respect, follow studio and safety rules, arrive on time, and use equipment as instructed. We may refuse entry to, or remove, anyone whose behaviour is abusive, unsafe or disruptive, or who attends a women-only class without being eligible, without any obligation to issue a credit or refund. When using our website you agree not to misuse it, attempt to gain unauthorised access, or use it unlawfully.
11Intellectual property
All content on this website and in our classes and materials — including text, branding, logos, images, videos and class programming — is owned by or licensed to Perfection Clinic Ltd (trading as Rosae Fitness) and is protected by intellectual property laws. You may not copy, reproduce, redistribute or record our content or sessions (including virtual classes) without our prior written permission.
12Our liability
Subject to section 6 (which sets out what we never exclude), we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable, or for personal property brought onto the premises except where caused by our negligence. We provide our services with reasonable care and skill as required by the Consumer Rights Act 2015. We are not liable for failure to perform where caused by events beyond our reasonable control.
13Changes to these terms
We may update these terms from time to time (for example to reflect changes to our services, pricing or the law). The "last updated" date at the top shows the current version. The terms that apply to your booking are those in force at the time you book.
14Governing law & contact
These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you have any questions or a complaint, please contact us first at RosaeAbrahams@Rosae-Fitness.co.uk or 07415 329119 — we will always try to put things right. See also our Privacy & Cookie Policy.